DO NOT STAY HERE!
This place is awful, these people have "NO" idea what customer service is... I would rather sleep on the road then stay in this place ever again.
Staying at “NOT WELL cottage” our new adopted name for this place, (over the August Bank Holiday weekend) were only my two friends & I & another couple downstairs.
When we arrived on Saturday morning 40mins later than planned ( we did drive up from London) our room was not ready yet; though when booking on the Monday before they asked me what time I will be arriving as they often take their dogs for a walk... (I did wonder why they still have vacancies considering the long weekend) Once arrived we rang on the bell, this funny haired, tattooed female opened the door- there was no "Hello, welcome" nothing! I told her my name & apologised for being late but all she gruffed was " The room isn't ready yet" We asked if we could put our overnight bags down & freshen up before we headed into Bath... another review to come & finish!