I have been staying at the Hotel Garni in Kochstedt, Dessau Germany and I was yelled at when I arrived that I need to be paying more money as I arrived late for which I called the owner the day prior when I just booked this and he informed me that this was ok! He yelled that he is fed up with this since you charge him 16 % commission and he is making nothing on these rooms. When I informed him that I even called him the night before he finally gave me the key, when I was ready to leave. We stayed in a room with hard slept through mattresses, no remote control for the TV and no soap in the toilet! This was the worst place I ever stayed in and the next morning this guy tries to apologize and I was so sick of the entire situation I gave him 12 Euros extra to pay for your commission! I will never use your service again.